Refund policy

We want you to love your new bed — but if something isn’t quite right, we’re here to help.

🗓️ Returns

• You may return eligible items within 14 days of delivery.
• Items must be unused, in their original packaging, and in resalable condition.

To initiate a return, please contact our customer service team at rtbqueries@gmail.com with your order number.

🛏️ Mattresses

• For hygiene reasons, mattresses must be unopened to qualify for a return.
• If your mattress is covered by our comfort trial, you may return it after the trial period if it’s not right for you — details are provided on the product page.

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• We can help arrange a courier for large items — fees will be deducted from your refund.

💸 Refunds

• Refunds are processed within 7–10 working days after we receive and inspect the returned item.
• Refunds will be issued to your original payment method.
• Delivery and assembly fees are non-refundable unless the return is due to our error.

⚠️ Non-Returnable Items

• Custom or made-to-order beds
• Assembled or used items
• Clearance or final sale items

If your item arrives damaged or incorrect, please notify us within 48 hours of delivery so we can resolve it quickly.

For questions or assistance, contact our team at rtbqueries@gmail.com — we’re here to make things right.